– In case of bad weather the captain can change the itinerary in order to make the service in the safest
way.
– If the train/plane/ship arrives in Venice with a delay, and in this case the transfer is lasting more than 2
hours, you will be charged with an extra fee of 25€ per hour or part of it. You will pay the boat driver
directly.
– If you arrive late at the agreed meeting time, you will be charged 20€ every 10 minutes. You will pay
the boat driver directly.
– If you arrive late at the agreed time of the beginning of a tour, the time of the tour will be shortened.
– Please respect the number of people and suitcases decided at the moment of the reservation, if the
number of guests or suitcases is bigger, the captain will decide whether to accept the extra
persons/suitcases or not. The extra fees are 15€ each extra suitcase and 20€ every extra person.
– Venice Exclusive is not responsible for personal injury, loss or damage of luggage by the client, of
death. The company is not responsible for any injury, loss, delay, inconvenience caused by force majeure
or other events which are beyond our control or which are not preventable by reasonable diligence by
Venice Exclusive company or people working for Venice with Style, such as wars, floods, unusual severe
weather, acts of god etc.
– We can’t refund services that the clients decided not to have.
– The price of every tour/transfer is considered in euro and paying by credit card you, the client, will be
charged in euro.
– Bookings have to be made at least 24/36 hours in advance.
– Payment has to be made in full at the moment of the booking.
– You will receive a confirmation voucher only for payments successfully made (this might take 36/48
hours from the moment of the booking).
– Extra charges due to clients delays or extra persons/luggage will be paid directly to the taxi driver.
– Changes are allowed up to 15 days in advance and paying a 50% fee (based on your booking price).
Changes within 15 days from the established service date won’t be allowed. Changes have to be requested
at info@veniceexclusive.com
– Cancellations can be made up to 15 days in advance with a penalty of 50% fee (based on your booking
price). Cancellations made within 15 days from the established service data won’t be refunded.
Cancellations have to be requested at info@veniceexclusive.com
– Please let us know if you or someone traveling with you has disabilities or medical problems, we can
help suggesting the best way of traveling. Traveling by boat could not be fully accessible to wheelchairs
or to clients with mobility issues.
– According to the INFORMATIVA SULLA TUTELA DELLA PRIVACY (D.L. 196/2003) your
information won’t be shared with third parties in respect of your privacy. Your info will only be used for
company’s necessities.